Refund policy

Returns and refunds

You have 30 days after receiving your item to request an eligible return. To start a return, email grindersparadise02@gmail.com with your order number and reason for the return.

Return eligibility

Eligible grinders and other non-food items must be unused, in the same condition you received them, and in their original packaging with any included accessories. You will need a receipt or proof of purchase.

Coffee, tea, and other food products are not eligible for change-of-mind returns. Custom or personalized products, sale items, and gift cards are also non-returnable, except where applicable law requires otherwise. This does not affect your rights if an item is damaged, defective, or incorrect.

How to return an item

Please contact us before sending anything back. If your return is accepted, we will send a return shipping label and instructions, including the approved return address. We will confirm any applicable return shipping costs before you send the item. Items returned without prior approval will not be accepted, except where applicable law requires otherwise.

Damaged, defective, or incorrect items

Please inspect your order upon delivery and contact us promptly if an item is defective, damaged, or incorrect. Include your order number and, if possible, photos of the item and packaging so we can evaluate the issue and help resolve it.

Exchanges

For eligible items, the fastest way to receive a different item is to request a return and, once it is accepted, place a separate order for the replacement.

European Union orders

If your order is shipped to the European Union, you may have a statutory right to cancel within 14 days of delivery, subject to applicable exceptions, including exceptions for certain perishable goods and sealed goods that are unsuitable for return for health or hygiene reasons once unsealed. Contact us to request cancellation. Nothing in this policy limits your statutory consumer rights.

Refunds

We will notify you after receiving and inspecting your return and let you know whether your refund is approved. If approved, we will issue a refund to your original payment method within 10 business days. Your bank or card provider may take additional time to post it.

If more than 15 business days have passed since we approved your return, contact grindersparadise02@gmail.com.